Welcome to Kopi Ladang! We strive to provide the best food experience. If you have any concerns or issues with your order, please review our return and refund policy below:
- Order Issues:
a. If you encounter any issues with your order, such as missing items, incorrect items, or quality concerns, please contact our customer support within 8 hours of receiving your order.
b. Provide clear details about the issue along with supporting evidence, such as photos, to facilitate a quick resolution. - Refund Process:
a. Refund requests will be assessed on a case-by-case basis.
b. Refunds will be issued to the original payment method used during the order.
c. The refund process may take 7-14 days to reflect in your account. - Cancellations:
a. Orders can be canceled within 10 minutes of placement if the restaurant has not started preparing the order.
b. If the restaurant has already started preparing your order, cancellation may not be possible, and the refund policy will apply. - Refund Eligibility:
a. Refunds are generally processed in cases of undelivered items, order cancellations within the stipulated time, and other situations as deemed appropriate.
b. Refunds may not be provided for issues related to taste preferences, minor variations in food presentation, or delays caused by unforeseen circumstances. - Contact Information:
Kopi Ladang Customer Support
Email: admin@kopiladang.com - Phone: 013-775 3601
Note: Kopi Ladang’s return and refund policy may be subject to change, and it is advisable to refer to the latest policy on their official website for the most accurate information.